Getting Grease: A Guide to Effective Complaint Resolution and Consumer Protection

$14.95

Companies depend on comments and complaints from customers. That’s how they learn to provide better service and products. But many consumers are afraid to complain—or don’t take the time.

Getting Grease shows you how to quickly and effectively oil the gears of business by articulating your issues, concerns, and experiences, stating the remedy you desire, and taking the necessary steps to get action.

Companies depend on comments and complaints from customers. That’s how they learn to provide better service and products. But many consumers are afraid to complain—or don’t take the time.

Getting Grease shows you how to quickly and effectively oil the gears of business by articulating your issues, concerns, and experiences, stating the remedy you desire, and taking the necessary steps to get action.